Terms of Service

Last updated: April 4, 2026

These Terms of Service ("Terms") govern your use of the Trackr mobile application and website (collectively, the "Service") operated by Ember Labs ("we", "our", or "us"). By accessing or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 13 years of age to use the Service. If you are under 18, you must have the consent of a parent or legal guardian to use the Service. By using Trackr, you represent and warrant that you meet these eligibility requirements.

Family member profiles for children under 13 may be created and managed exclusively by a parent or legal guardian through their own account.

2. Description of Service

Trackr is an AI-powered health and wellness companion that provides:

• Personalized meal planning and recipe recommendations
• Nutritional tracking and food logging (photo, voice, barcode, manual)
• Workout program generation and exercise guidance
• Family health management across multiple members
• AI-powered conversations with Ember for health guidance
• Shopping list generation and pantry management
• Sleep and activity tracking integration

Important: Trackr is not a medical device and does not provide medical advice, diagnosis, or treatment. The nutritional information, meal plans, workout programs, and health insights provided by the Service are for informational and educational purposes only. Always consult a qualified healthcare professional before making changes to your diet, exercise routine, or health regimen.

3. Accounts

To use the Service, you must create an account. You are responsible for:

• Providing accurate and complete information during registration
• Maintaining the security and confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

4. Subscriptions & Payments

Free Tier

Trackr offers a free tier that includes core features with the following limitations:

• 5 AI messages per day with Ember
• Basic meal planning and nutritional tracking
• Limited recipe suggestions

Premium Subscription

Premium features are available through paid subscription plans:

• Monthly Plan — Billed monthly, cancel anytime
• Annual Plan — Billed annually at a discounted rate

Premium includes unlimited AI messages, advanced meal planning, full workout program generation, family health management, priority support, and all future premium features.

Free Trial

We may offer a free trial period for new subscribers. At the end of the free trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends. You will be charged the subscription price applicable to the plan you selected.

Billing & Cancellation

Subscriptions are managed and billed through Apple App Store or Google Play Store, depending on your device. Payment is charged to your store account upon confirmation of purchase.

• Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period
• You can cancel your subscription at any time through your device's App Store or Google Play Store settings
• No refunds are provided for partial billing periods
• Refund requests are handled by Apple or Google in accordance with their respective policies

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe upon the rights of others
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorized access to the Service or its systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to develop competing products or services
• Transmit malware, viruses, or other harmful code
• Abuse, harass, or send harmful content through AI conversations
• Use automated systems (bots, scrapers) to access the Service without our written permission
• Share your account credentials with others or allow multiple people to use a single account

6. Intellectual Property

The Service, including its design, features, content, AI models, algorithms, and branding (including the Ember character and Trackr name), is owned by Ember Labs and protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial purposes in accordance with these Terms.

Content you create within the Service (such as custom recipes, food logs, and chat messages) remains yours. However, you grant us a license to use, process, and store this content as necessary to provide and improve the Service.

7. Health Data

You acknowledge that:

• Health data shared with Trackr (including data from Apple HealthKit and Google Health Connect) is used solely to provide personalized health and fitness features
• We do not sell your health data to third parties
• We do not use your health data for advertising purposes
• AI-generated nutritional information and health insights are estimates and should not replace professional medical advice
• You are responsible for the accuracy of health data you manually enter

For details on how we handle your data, please refer to our Privacy Policy.

8. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure
• Nutritional information or calorie calculations will be perfectly accurate
• AI-generated meal plans or workout programs will be suitable for your specific health conditions
• Results from following the Service's recommendations are guaranteed

9. Limitation of Liability

To the maximum extent permitted by applicable law, Ember Labs and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, health, or goodwill, arising out of or in connection with your use of the Service.

Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you have paid us in the twelve (12) months preceding the claim, or INR 5,000, whichever is greater.

10. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Extended periods of inactivity
• Requests by law enforcement

You may terminate your account at any time by deleting your account through the app settings or by contacting us at support@healthtrackr.me.

Upon termination, your right to use the Service ceases immediately. We will handle your data in accordance with our Privacy Policy.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we may also provide notice through the app or via email.

Your continued use of the Service after the revised Terms become effective constitutes your acceptance of the updated Terms. If you do not agree to the new Terms, you must stop using the Service.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

13. Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@healthtrackr.me
• Website: healthtrackr.me
• Company: Ember Labs