Terms of Service

Last updated: June 22, 2026  ·  Effective: June 22, 2026

These Terms of Service ("Terms") govern your use of the Trackr mobile application and website (collectively, the "Service") operated by Thus And Also Technologies Private Limited, a private limited company incorporated under the laws of India and doing business as Trackr (also referred to as "Ember Labs Studio") ("Company", "we", "our", or "us"). By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

Not medical advice. Trackr is a wellness and informational product, not a medical device. It does not diagnose, treat, cure, or prevent any disease. Its AI-generated guidance — meals, calories, workouts, and interpretations of your data — may contain errors and is not a substitute for professional medical advice. Always consult a qualified healthcare professional before changing your diet, exercise, medication, or health regimen, and seek emergency care for any medical emergency.

1. Eligibility

You must be at least 13 years of age (or the higher minimum age required in your jurisdiction) to use the Service. If you are under 18, you must have the consent of a parent or legal guardian. By using Trackr, you represent and warrant that you meet these eligibility requirements and that you are not barred from using the Service under any applicable law.

Profiles for children may be created and managed exclusively by a parent or legal guardian through their own account, consistent with our Privacy Policy.

2. Description of Service

Trackr is an AI-powered health and wellness companion that provides:

Important: Trackr is not a medical device and does not provide medical advice, diagnosis, or treatment. All nutritional information, meal plans, workout programs, and health insights are for informational and educational purposes only.

3. AI-Generated Content & Agentic Features

The Service uses artificial intelligence, including third-party large language models, to generate personalized content and to take in-app actions on your behalf (for example, building plans, logging items, or organizing your data) — sometimes described as "agentic" features. You acknowledge and agree that:

4. Accounts

To use the Service, you must create an account. You are responsible for:

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

5. Subscriptions & Payments

Free Tier

Trackr offers a free tier that includes core features with certain limitations (such as a daily cap on AI messages, basic meal planning, and limited recipe suggestions).

Premium Subscription

Premium features are available through paid subscription plans (monthly or annual). Premium includes expanded AI usage, advanced meal planning, full workout program generation, family health management, priority support, and future premium features. Prices are shown in the app and may vary by region and over time.

Free Trial

We may offer a free trial. Unless you cancel before the trial ends, it will automatically convert to a paid subscription and you will be charged the applicable price for the plan you selected.

Auto-Renewal, Billing & Cancellation

Subscriptions are sold and billed through the Apple App Store or Google Play Store depending on your device, and are subject to those stores' terms. Payment is charged to your store account on confirmation of purchase.

6. Acceptable Use

You agree not to use the Service to:

7. Intellectual Property

The Service, including its design, features, content, AI models, algorithms, and branding (including the Ember character and the Trackr name), is owned by Thus And Also Technologies Private Limited and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial purposes in accordance with these Terms.

Content you create within the Service (such as custom recipes, food logs, and chat messages) remains yours. You grant us a worldwide, royalty-free license to host, use, process, reproduce, and store this content solely as necessary to operate, provide, secure, and improve the Service.

If you believe content on the Service infringes your intellectual property, contact us at support@healthtrackr.me with sufficient detail to identify the work and the allegedly infringing material, and we will respond appropriately, including removing infringing content where warranted.

8. Health Data

You acknowledge that:

For details on how we handle your data, see our Privacy Policy.

9. Third-Party Services & Platforms

The Service relies on and integrates with third-party platforms and providers, including the Apple App Store, Google Play, Apple HealthKit, Google Health Connect, and our sub-processors. Your use of those platforms is subject to their own terms and policies. We are not responsible for third-party services, and where these Terms conflict with a platform's mandatory terms for apps distributed through it, those platform terms control for that distribution.

10. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that:

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Thus And Also Technologies Private Limited and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, health, or goodwill, arising out of or in connection with your use of the Service.

Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or INR 5,000, whichever is greater. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Thus And Also Technologies Private Limited and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, including for violation of these Terms, fraudulent or illegal activity, extended inactivity, or requests by law enforcement.

You may terminate your account at any time by deleting it through app settings (see healthtrackr.me/delete-account) or by contacting support@healthtrackr.me. Upon termination, your right to use the Service ceases immediately, and we will handle your data in accordance with our Privacy Policy. Sections that by their nature should survive termination (including IP, disclaimers, liability limits, indemnity, and dispute resolution) will survive.

14. Changes to Terms

We may modify these Terms at any time. We will post the updated Terms on this page and update the "Last updated" date; for material changes we may also provide notice through the app or via email. Your continued use after the revised Terms become effective constitutes acceptance. If you do not agree, you must stop using the Service.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Before filing any formal claim, you agree to first contact us at support@healthtrackr.me and attempt in good faith to resolve the dispute informally for at least 30 days.

Any dispute not resolved informally shall be subject to the exclusive jurisdiction of the courts in New Delhi, India, and may, at either party's election, be referred to and finally resolved by arbitration seated in New Delhi under the Arbitration and Conciliation Act, 1996, by a sole arbitrator, conducted in English. Nothing prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction. These choices do not deprive you of the protection of mandatory consumer-protection laws of your country of residence.

16. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms, and our rights and obligations, in whole or in part, without restriction — including to an affiliate or in connection with a merger, acquisition, reorganization, financing, or transfer of assets (such as transferring the app to an affiliated corporate developer account). These Terms bind and benefit the parties and their permitted successors and assigns.

17. Export Controls & Sanctions

You represent that you are not located in, and will not use the Service from, a country or region subject to comprehensive sanctions, and that you are not on any government restricted-party or denied-party list. You agree to comply with all applicable export-control and sanctions laws in your use of the Service.

18. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government action, internet or telecommunications failures, power outages, or failures of third-party services or infrastructure.

19. General

These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede prior agreements. If any provision is held unenforceable, the remaining provisions remain in full effect. Our failure to enforce any right is not a waiver. Headings are for convenience only.

20. Contact Us

If you have any questions about these Terms, please contact us: